> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.alobees.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create a new user?

| 💡 Adding a user allows you to centralize your team members and manage their access to Alobees.


# From the web version

### 1. Add a user

* Click the "Add a user" button to start adding a new user.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/8/a/b28a28d942b2c800/capture-decran-2026-08-28-a-14_1f5nt99.png =677xauto)


### 2. Fill in the required information

Only the following are mandatory:
* First and Last Name (1): Required to identify each member of your team.
* Type (2): Used to group your employees by team or trade. You can create as many as needed.
* Role (4): Required to assign access levels to the application.

We also highly recommend, if you use them, to add:
* Tags (3): Used to filter your employees by company, certification, or other criteria on the schedule. (only available with the Pro pack)

![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/8/a/b28a28d942b2c800/capture-decran-2026-08-28-a-14_46g0b5.png =647xauto)

### 3. Enter the phone number (optional)

* Employee with a phone number: will have access to the application according to their assigned role.
* Employee without a phone number: will have no access to the application.

### 4. Save and notify the user

* After entering the information, click "Create".

![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/8/a/b28a28d942b2c800/capture-decran-2026-08-28-a-14_18jqjtb.png =625xauto)
### 5. User statuses

* Active: The user has access to the application according to their role.
* Passive: The user does not have access to the application but can be scheduled and cannot fill in their hours.
* Invited: An active user who has not yet created their account. They will still be billed.
* Deactivated: The user is no longer a member of your Alobees company. They therefore no longer have access to the application, and their usage is no longer billed to you.

| 📝 Note: The user code is mainly used for synchronization with an ERP connected to Alobees. You can also use it to categorize your users.


# From the mobile app

### 1. Add a user

In the "Users" section, tap the "+" button.

### 2. Complete the information

Fill in the following information:

* First name: Required.
* Last name: Required.
* Role: Required, to define access.
* Type: Required, to categorize by team or trade.
* Photo: Optional.
* Phone number: Optional, required for access to the application.

### 3. Save the user

* Click "Next step" to complete the addition.

| 📝 If you entered the phone number, the user will receive an SMS invitation to join your company on Alobees. The link in the SMS is valid for 1 hour. After this time, the user will need to click "Forgot password" to create their account.